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Practical ITAM Training Course and Certification

PITAMThe online Practical ITAM Training Course enables worldwide ITAM professionals to view 12 hours on-demand videos to learn about all 12 elements of world class ITAM from the comfort of their own workspace. As part of the programme, users can independently assess their organization’s maturity at the start and end of the programme, with the goal of increasing ITAM maturity and improving your practice.

Our learning modules will not only be sharing best practice and ITAM theory, but will also lean upon the real life experiences of our community so you’ll learn what to do, from people who have done it. You will also be able to discuss and connect with others on the programme forum and share ideas and implementation strategies.

At the end of the Practical ITAM Training, delegates complete an online exam to receive certification against the programme to demonstrate their learning. Upon successful completion of the exam, delegates will be PITAM Certified.

Why take the Practical IT Asset Manager (PITAM) certification?

“I always recommend the PITAM LISA course for anyone looking for education within the ITAM industry"

Practical ITAM Training Course – AT A GLANCE

“The course was brilliant and I found it extremely useful"

Course content

  • Why do we need authority?
  • Building the business case
  • Communicating with senior management
  • CIO approval
  • Identifying & influencing stakeholders
  • Building a reputation
  • Maintaining momentum
  • Summary and self-assessment
  • Asset Management – more than compliance
  • Primary driver for ITAM (survey)
  • Milestones to consider in a three-year plan
  • What metrics shall I track?
  • Three stages to implementation – the 12 Box Sequence
  • Examples of ITAM profit centres
  • What should I manage?
  • Agile business plan
  • Communications
  • Creating an ITAM board
  • Summary and self-assessment
  • Where Team sits within ITAM
  • ITAM the superhero?
  • Job titles and building a world class team
  • Team size, skills shortage, and experience
  • Role of service providers and specialists
  • Managing extended virtual teams
  • Summary and self-assessment
  • Why stakeholders matter
  • Identifying and influencing stakeholders
  • Stakeholder reporting
  • Escalation – when relationships aren’t working
  • Harnessing good ITAM data & working with CIO priorities
  • Recruiting evangelists
  • Summary and self-assessment
  • How to conquer complex licensing
  • Dependencies in action with Office 365
  • Importance of user management
  • User optimisation in action
  • Configuration management & ITAM
  • Summary and self-assessment
  • Key components of self service
  • Beginning the request process, steering choices, and preferred asset lists
  • Why care about the user experience? Managing non-standard requests
  • Management approval, installation and credentials, managing entitlement
  • Summary and self-assessment
  • What is transition?
  • Opportunities for ITAM & ITSM integration
  • Embedding ITAM into day to day opportunities
  • How do you work with broader ITAM teams?
  • ITAM & ITSM integration plans
  • Summary and self-assessment
  • Reclaim – show me the money, why do reclaim
  • ROI for hardware reclaim
  • ROI for reclaim
  • Tracking usage
  • Software removal etiquette
  • Leveraging security to reclaim hardware
  • Reclaim as a business justification
  • Why care about the use experience?
  • Summary and self-assessment
  • Tool types
  • Why measure accuracy? How to measure accuracy
  • Software recognition catalogue
  • Managing inventory catalogue
  • Good inventory starts with entitlement
  • Summary and self-assessment
  • What is verification
  • What is audit ready? Defence vs Prevention
  • Quick guide to ISO IEC 19770
  • What to verify and how often
  • Measuring accuracy recap – managing exceptions
  • Why compare data sets?
  • Entitlement verification – supporting communications
  • Summary and self-assessment
  • What are product use rights?
  • What is entitlement?
  • Key stakeholders at the negotiating table
  • The guitar hero view of renewals
  • Licensing clarity, being audit ready
  • The licensing RACI, vendor license statements
  • Sweating assets
  • Negotiation 101
  • Summary and self-assessment
  • Why is reporting important?
  • Reporting to stakeholders
  • What is CSI?
  • Audit log
  • Deming cycle, business improvement and CSI model
  • Maintaining momentum in your ITAM practice
  • Summary and self-assessment
Practical ITAM Book

Getting started and making a difference in the field of IT Asset Management

“This book will help bring those new to the profession up to speed in a way that fits the hectic pace of life today. Its 12 modules are manageable in size, and introduce people to most of the issues they will face in real life. These modules are supported by videos (excellent!), an organisational maturity assessment, a personal certification exam, and the ITAM Review online community.”

David Bicket, Co-editor of ISO/IEC 19770-1:2017 ITAM Requirements, Co-author of the ITIL SAM/ITAM Guide, Former convener of the ISO/IEC JTC1 SC7 WG21 (The ISO ITAM Working Group) 

Martin Thompson, PITAM Expert


PITAM expert

Martin is owner and founder of The ITAM Review, an online resource for worldwide ITAM professionals. The ITAM Review is best known for its weekly newsletter of all the latest industry updates, LISA training platform, Excellence Awards and conferences in UK, USA and Australia.

He is also the author of the book “Practical ITAM – The essential guide for IT Asset Managers”, a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.

Connect with Martin on LinkedIn.

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