LISA - the Licensing, ITAM, SAM Academy by ITAM Review Learning

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Our Licensing, SAM And ITAM Courses

An annual subscription to LISA includes ALL of the following ITAM courses available immediately and on-demand 24/7/365.
Our courses are split into four categories: Software LicensingITAM DisciplinesConcepts and ITAM Tools.

Curriculum - Navigation

Software Licensing

Software licensing knowledge is foundational for ITAM & SAM professionals. LISA offers comprehensive training for all major publishers including Microsoft, Oracle, IBM, and SAP. We also have courses covering RedHat, Micro Focus, Quest, VMWare, Salesforce, Docusign, and Autodesk. Our courses introduce you to metrics, licensing agreements and publisher-specific risks to be aware of. Topics such as indirect access and BYOL cloud licensing are also covered. Each course is presented by expert practitioners who manage licensing for each publisher on a daily basis. A LISA course is the best way to get up to speed on any publisher, whether you’re new to the topic or already have experience at managing licensing.

Tier 1

  • Module 1: Introduction
  • Module 2: Contracts And Agreements
  • Module 3: License Metrics
  • Module 4: Items To Watch For
  • Module 5: Summary
  • Module 1: Windows Server 2016
  • Module 2: Windows Server 2019
  • Module 3: Windows Server / Window Server Access 2022
  • Module 4: SQL Server 2016/2017
  • Module 5: Office 365
  • Module 6: Productivity Servers
  • Module 7: Windows 10
  • Module 8: Microsoft 365
  • Module 9: Licensing Programs
  • Module 10: Office Servers 2022
  • Module 1: SQL Server 2016/2017
  • Module 2: SQL Server 2019
  • Module 3: Office 365
  • Module 4: Power Platform
  • Module 5: Windows Server 2016
  • Module 6: Windows 10
  • Module 7: System Center 2016
  • Module 8: Windows Server & SQL Server 2008/R2
  • Module 9: Microsoft Azure
  • Module 10: Software Assurance
  • Module 11: 3rd Party Dedicated Environment changes
  • Module 12: Microsoft Viva
  • Introduction – Oracle: Essentials
  • Module 1 – Oracle Overview
  • Module 2 – Oracle Product Overview
  • Module 3 – Oracle Contracts, Support Policies & Licensing Models
  • Summary – Oracle Essentials
  • Introduction – Oracle: Java
  • Module 1 – Java Overview
  • Module 2 – Java Challenges
  • Module 3 – Managing Java
  • Summary – Oracle: Java
  • Introduction – Oracle: Fusion Middleware
  • Module 1 – Introduction Oracle Fusion Middleware (FMW)
  • Module 2 – Oracle Fusion Middleware Licensing Overview
  • Module 3 – Forms And Reports
  • Module 4 – Internet Application Server
  • Module 5 – Weblogic & Weblogic Options
  • Module 6 – SOA Suite For Oracle Middleware
  • Module 7 – FMW Oracle Tuxedo
  • Module 8 – FWM Identity Management (IDM)
  • Module 9 – Analytics Server (Oracle Business Intelligence)
  • Module 10 – Webcenter (WBC)
  • Module 11 – Management Of FMW
  • Summary – Oracle Fusion Middleware
  • Module 1: Licensing by Processor
  • Module 2: Named User Plus Licensing
  • Module 3: Understanding Entitlement
  • Module 4: Licensing an IBM LPAR Environment
  • Module 5: Licensing a Data Transfer Environment
  • Module 6: How to License Different Editions
  • Module 7: Unlimited License Agreements
  • Module 8: Oracle on Sun Solaris
  • Module 9: Licensing Disaster Recovery Environments
  • Module 10: Licensing Database Enterprise Options & Management Packs
  • Module 11: Oracle on VMware
  • Module 12: Oracle Java
  • Module 1: SAP Contracts
  • Module 2: Measuring Use
  • Module 3: License SAP Users
  • Module 4: License SAP Packages
  • Module 5: SAP Database
  • Module 6: License S4HANA Users
  • Module 7: License S4HANA Packages
  • Module 8: License S4HANA Database
  • Module 9: Intro to Indirect Access
  • Module 10: License Indirect Access
  • Module 11: Intro to Digital Access
  • Module 12: License Digital Access
  • Module 13: SAP Cloud Product
  • Module 1: S/4HANA – Considerations
  • Module 2: S/4HANA – On-Premise Conversion
  • Module 3: S/4HANA – Cloud Conversion incl. RISE
  • Module 4: S/4HANA – Databases – Advanced
  • Module 5: Commercial – SAP Commercial Models
  • Module 6: Commercial – How Discounting Works
  • Module 7: Commercial – Third Party Support
  • Module 8: Audits – Introduction to Audits
  • Module 9: Audits – Standard Audit
  • Module 10: Audits – Enhanced Audit
  • Module 11: Audits – Defending from Audits
  • Module 12: Role Analysis – How to License your Users

Tier 2

  • Module 1: Course Overview/Introduction
  • Module 2: Citrix Company & Product Overview
  • Module 3: Buying Programs
  • Module 4: License Agreements
  • Module 5: Summary and Further Reading
  • Module 1: Introduction
  • Module 2: License Metrics
  • Module 3: Optimisation
  • Module 4: Audits and Risk Management
  • Module 5: Summary
  • Module 1: Who is Quest Software?
  • Module 2: Software Licensing and Product Agreements
  • Module 3: Product Categories
  • Module 4: License Types
  • Module 5: License Keys
  • Module 6: Domain Statistics
  • Module 7: Software Bundles
  • Module 8: Preparing for an audit
  • Module 9: Exam/Certification
  • Module 1: RHEL Intro
  • Module 2: RHEL Subscriptions & virtualisation
  • Module 3: Openshift
  • Module 4: Development
  • Module 5: Desktops & Workstations
  • Module 6: Discovery & Management
  • Module 7: Add-ons
  • Module 8: Support
  • Module 1: VMware Platform and Products
  • Module 2: Licensing & Purchasing Programs
  • Module 3: VMware Audits
  • Module 4: VMware Support

Tier 3

  • Introduction
  • Module 1: General Overview
  • Module 2: Reporting Requirements
  • Module 3: Optimization
  • Module 1: Salesforce Ecosystem Overview
  • Module 2: Clouds and Cloud Editions
  • Module 3: Licenses and Right Functional Choice
  • Module 4: Limits and Allocations
  • Module 5: User Management and License Distribution
  • Module 6: Identity Verification
  • Module 7: Roles and Permissions
  • Module 8: Personalisation and User-Specific Settings
  • Module 9: AppExchange Apps Installation and Management
  • Module 10: Salesforce Commercial Agreement and Pricing
  • Module 1: History of Autodesk
  • Module 2: Terms & Conditions
  • Module 3: Floating License Conversion Strategy
  • Module 4: Reporting Requirements
  • Module 5: How to create a license balance report?
  • Module 6: Engineering software license optimization
  • Module 7: Risk Scenarios

Curriculum - Navigation

ITAM Disciplines

ITAM isn’t just about managing complex technical environments, it’s a vital business practice. We have courses to help you negotiate contracts effectively and build a strong audit defence. If you’re just getting started with building an ITAM practice, then our Practical ITAM (PITAM) Foundation course is for you. And, if you want to get to the next level and make ITAM truly strategic in your organization then the full PITAM course is for you. Each course is presented by industry experts and is available on demand. Regular updates are provided including “Ask the Expert” panel sessions where you as a subscriber can get the latest information in the every-changing world of ITAM.

  • Module 1: Prevention
  • Module 2: Preparation
  • Module 3: Push Back
  • Module 4: Process
  • Module 5: Progression
  • Module 1: Before an Audit
  • Module 2: Managing an audit
  • Module 3: After the audit
  • Module 1: Building & Delivering an Asset Management Strategy (BDAMS) – Introduction
  • Module 2: Building & Delivering an Asset Management Strategy (BDAMS) – Part 1
  • Module 3: Building & Delivering an Asset Management Strategy (BDAMS) – Part 1.1
  • Module 4: Building & Delivering an Asset Management Strategy (BDAMS) – Part 1.2
  • Module 5: Building & Delivering an Asset Management Strategy (BDAMS) – Part 1.3
  • Module 6: Building & Delivering an Asset Management Strategy (BDAMS) – Part 1.4
  • Module 7: Building & Delivering an Asset Management Strategy (BDAMS) – Part 2
  • Module 8: Building & Delivering an Asset Management Strategy (BDAMS) – Part 3
  • Module 9: Building & Delivering an Asset Management Strategy (BDAMS) – Part 4
  • Module 10: Building & Delivering an Asset Management Strategy (BDAMS) – Part 5
  • Module 11: Building & Delivering an Asset Management Strategy (BDAMS) – Part 6
  • Module 12: Building & Delivering an Asset Management Strategy (BDAMS) – Part 7
  • Module 1: Introduction to Contract Negotiation
  • Module 2: Needs Analysis – Where the first big negotiations happen
  • Module 3: The impact of your terms on the party you are negotiating with
  • Module 4: Drafting contracts – Negotiating for clarity
  • Module 5: Let’s Negotiate
  • Module 6: Negotiating Fundamentals
  • Module 7: Picturing the negotiations
  • Module 8: Negotiation Styles
  • Module 9: Closing the deal – The hardest part
  • Module 1: Course Introduction 

  • Module 2: What Is FinOps?

  • Module 3: ITAM And FinOps

  • Module 4: FinOps Data And Tooling

  • Module 5: Course Summary

  • Introduction
  • Module 1 – What is Hardware Asset Management
  • Module 2 Part 1 – A Mix of Capabilities
  • Module 2 Part 2 – Why do we do Hardware Asset Management
  • Module 3 Part 1 – Planning for effective HAM processes
  • Module 3 Part 2 – Sample Benefits of HAM
  • Module 4 – HAM Control
  • Module 5 – Compliance
  • Module 6 Part 1 – Cost Saving
  • Module 6 Part 2 – Chargeback
  • Module 6 Part 3 – Cost Savings (2)
  • Module 7 Part 1 – Communicate
  • Module 7 Part 2 – Refresh Cycles
  • Module 8 – Security Risk Management
  • Module 9 – Availability
  • Module 10 Part 1 – Asset Management Plan
  • Module 10 Part 2 – Building HAM Processes
  • Module 10 Part 3 – Model Management
  • Module 11 – Purchase Consolidation and Forecasting
  • Module 12 Part 1 – Deploy
  • Module 12 Part 2 – Stock Management
  • Module 13 – Asset Performance
  • Module 14 Part 1 – Managing your Assets
  • Module 14 Part 2 – Data Sources (Asset Tracking)
  • Module 14 Part 3 – Managing Asset Changes
  • Module 14 Part 4 – Managing Asset Changes – Users/Devices
  • Module 15 – Measure
  • Module 16 Part 1 – Asset Disposal
  • Module 16 Part 2 – Chain of Custody Explained
  • Module 17 – Asset Labels – The Mechanics
  • Module 18 – Asset Audits
  • Introduction To ISO/IEC 19770-1
  • Module 1: What Are Standards?
  • Module 2: ITAM Standards
  • Module 3: Management Systems
  • Module 4: Why 19770-1?
  • Module 5: Positioning
  • Summary
  • Module 1: Introduction to ITAD
  • Module 2: Policy and Process
  • Module 3: ITAD Industry-specific standards and certifications
  • Module 4: Data Security & Risk
  • Module 5: Sustainability and environmental requirements
  • Module 6: Budget
  • Module 1: What is IT Asset Management
  • Module 2: What value does ITAM provide?
  • Module 3: What is required to be successful?
  • Module 4: Who needs to be involved?
  • Module 5: What to do next?
  • Module 1: Authority
  • Module 2: Plan
  • Module 3: Team
  • Module 4: Stakeholders
  • Module 5: Dependencies
  • Module 6: Request
  • Module 7: Transition
  • Module 8: Reclaim
  • Module 9: Inventory
  • Module 10: Verification
  • Module 11: Entitlement
  • Module 12: Reporting

Curriculum - Navigation

Concepts

ITAM is constantly evolving to meet the ever-changing needs of managing modern IT estates. LISA has courses to introduce you to managing two of the biggest changes to IT in the past decade – the rise of Software-as-a-Service (SaaS) and Infrastructure-as-a-Service (IaaS). If you’re looking to get to grips with applying SAM & ITAM skills to AWS, Azure, and others the IaaS course is a great place to start. Our SaaS course takes you through building the business case for a SaaS Management program, and the policies, tools, and people you’ll need to meet your goals. Courses are presented by expert practitioners who also provide regular updates for subscribers.

  • Module 1: Overview of License Agreements
  • Module 2: Licensing Terminology
  • Module 3: Types of License
  • Module 4: Agreements and Buying Programs
  • Module 5: How to Read a License Agreement
  • Module 6: Case Study: IBM License Agreement Structure
  • Module 1: Types of “as a service”
  • Module 2: Intro to Infrastructure as a Service (IaaS)
  • Module 3: Key differences between on-premises and IaaS
  • Module 4: People, Processes, and Tools for IaaS
  • Module 1: Getting started with ITAM for SaaS
  • Module 2: SaaS Management Use Cases
  • Module 3: SaaS Discovery & Inventory
  • Module 4: Building a SaaS management team
  • Module 5: Building a SaaS management programme
  • Module 1: Introduction
  • Module 2: What is Sustainable IT
  • Module 3: Why Is It Important?
  • Module 4: Getting Started
  • Module 5: Summary

Curriculum - Navigation

ITAM Tools

ITAM tools are key to delivering best value from your ITAM program. We have courses to guide you through using Flexera One SaaS Manager and ServiceNow’s HAM & SAM modules. These courses provide practical, hands-on training in using the tools to deliver discover, inventory, and optimize software and hardware across your organization.

  • Module 1: Course Overview
  • Module 2: User Interface and Overview
  • Module 3: Preparing for SaaS Inventory Collection
  • Module 4: Inventory and Intro to SaaS Application
  • Module 5: Creating and Manage SaaS Licenses
  • Module 6: Managing Usage Activities
  • Module 7: Identify and Manage Shadow I.T.
  • Module 8: SaaS To IT Management Integration

HAM Section

  • Module 1: HAM Overview
  • Module 2: HAM Workspace
  • Module 3: Hardware model creation & normalisation
  • Module 4: Bulk Stock Order
  • Module 5: Hardware Asset Refresh Process
  • Module 6: Asset Task Swap
  • Module 7: RMA Process
  • Module 8: Asset Disposal Process
  • Module 9: Asset Inventory Audit
  • Module 10: Leased Asset Return
  • Module 11: Loaner Asset Request
  • Module 12: IT Asset Offboarding

SAM Section

  • Module 1: ITAM Introduction
  • Module 2: SAM Challenges
  • Module 3: How SAM Works
  • Module 4: SaaS SAM Optimisation
  • Module 5: Software Entitlement
  • Module 6: SAM Inventory
  • Module 7: Dashboard
  • Introduction – ServiceNow: SAM
  • Module 1 – Overview of SAM Products
  • Module 2 – SAM Workspace
  • Module 3 – Software Discovery and Normalization
  • Module 4 – Managing Software Contracts & Entitlements
  • Module 5 – Reconciliation, Optimization & Management
  • Summary – ServiceNow: SAM
What Our Customers Say
“I love the way you can access ITAM and SAM training in bite-size chapters… all delivered by the industry’s leading experts”
MICHAEL RAINER
Manager Software Asset Management, NBN
“My experience with LISA Training was cool, because it is a tool online that I can reach where ever I am and schedule according to my time. I strongly recommend it to everyone that wants to start or to get a deep knowledge in Licensing, ITAM or SAM.”
JAVIER MORENO
Asset Manager For Freudenberg IT LP.
“LISA gives us access to high quality training across a range of relevant subject areas, and the fact it is available online and on-demand means we can schedule sessions into an overall training plan that works for us.”
JAMES CROSSLAND
IT Asset Manager For Yorkshire Water
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