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Unleash The Power Of Hardware Asset Management With LISA And ServiceNow

In this course created by ServiceNow for LISA, we will introduce ServiceNow’s Hardware Asset Management, including an overview of the different products they offer. We will then explore some of the key features and capabilities of ServiceNow’s HAM offering, which include HAM workspace, Software Discovery, and Normalization. You will learn how to manage software contracts and entitlements on the platform, and how to reconcile, optimize, and ultimately manage hardware on the Now Platform. 

What You'll Learn:

By the end of this course, you will:

Course Content

  • Introduction to the course leader and a course outline. 
  • Establishes the foundation for what is included in ServiceNow’s Hardware Asset Management (HAM) offering and how it integrates into other key elements of the NOW platform. 
  • Introduces and demonstrates the HAM workspace, which acts as the central control point for managing Hardware assets within the platform.
  • Explore how ServiceNow discovery capabilities, which includes native capability and 3rd-party discovery/inventory tools integration. Also learn how the platform normalizes, enriches, and makes data consumable for humans and other components of the platform such as the CMDB.
  • This module explores how ServiceNow, and its HAM offering support the end-to-end management of hardware assets, from request to retirement.
  • Examine the best practices that are included and automated. This includes processes such as Return Merchandise Authorisation (RMA), Tech Refresh and donations.
  • A wrapper to the course that summarises the key learnings from the course, additional courses related to the topic and other helpful items related to ServiceNow’s HAM offering.

A Sr. Solution Consultant at ServiceNow focusing on IT Asset Management. I’ve had over 10+ years of experience in the Asset Management space, first as a Procurement Manager then moved into a Logistics Manager role for a large publishing company in NYC. My certifications include ITIL, Certified Implementation Specialist in Hardware Asset Management Pro (CIS – HAM) and Software Asset Management Pro (CIS – SAM). I also have my IAITAM certifications in Asset Management (CAMP) and Hardware Asset Management (CHAMP).

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