24/7 Access
Unleash The Power Of Software Asset Management With LISA And ServiceNow
- On-Demand
- 5 Modules
- 42 Minutes
In this course created by ServiceNow for LISA, we will introduce ServiceNow’s Software Asset Management, including an overview of the different products they offer.
We will then explore some of the key features and capabilities of ServiceNow’s SAM offering, which include SAM workspace, Software Discovery, and Normalization. You will learn how to manage software contracts and entitlements on the platform, and how to reconcile, optimize, and ultimately manage software on the Now Platform.
What You'll Learn:
By the end of this course, you will:
-
Capabilities Of SAM Offerings:
Gain a comprehensive overview of the different capabilities and features provided by ServiceNow’s SAM product offering. -
Difference Between SAM Professional And Enterprise:
Understand the differences between ServiceNow’s two different editions of their SAM offering (Professional and Enterprise). -
How Discovery And Normalization Of Software Works On ServiceNow:
Users will understand how ServiceNow can discover software installations (and SaaS consumption), ingests data from third parties and then normalizes the data to make the management of discovery and inventory data feasible. -
How To Manage Software And Contracts On SAM Platform:
Learn how to add contracts and entitlements to the now platform, and then ultimately manage them so you properly manage software assets. -
How ServiceNow Reconciles Data And Provides Recommendations:
Uncover what are publisher packs within the now platform, what publisher packs are included, and how ServiceNow’s SAM products ultimately utilizes these to reconcile installation and entitlement data to make recommendations. -
How ServiceNow Provides SAM Automation:
ServiceNow’s platform is centred around process automation. Uncover how the SAM products take advantage of these integrated and automated workflows.
No card details required
Course Content
- Introduces the course leader.
- Outlines course prerequisites.
- Specific objectives for the course.
- Provides a course outline.
- Lays the foundation for what is included in ServiceNow’s SAM offering and how it integrates into other key elements of the NOW platform.
- SAM workspace is introduced and clearly demonstrated as the central control point for managing software assets within the platform.
- Explore how ServiceNow discovers software installations and SaaS consumption, ingests data from 3rd-party discovery/inventory tools, and then normalizes that software data to make it consumable.
- Learn how to manage contracts and entitlements on the platform, including the importation of entitlements and how users can handle BYOL policies.
- Gain an understanding of what publisher packs are, explore the ones included in ServiceNow’s SAM offering, take a look at remediation recommendations provided by the platform, and learn how to set up reclamation rules on ServiceNow.
- The key learnings from the course.
- Additional courses related to the topic.
- Other helpful items to help with the ServiceNow’s SAM offering.
Hannah Kirzhner
Hannah is a Digital Solutions Consultant with ServiceNow, specifically focused on the Asset Management product offerings. Her responsibilities include leading workshops to address customer challenges, answering product/technical questions, conducting product demonstrations, and serving as a subject matter expert on asset management products.
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