COLLABORATIVE ARTICLE BETWEEN KELLY YIP & CLOUDEAGLE
Software-as-a-service, or SaaS for short, has reshaped how organisations operate, creating a fundamental shift in how value is delivered in this fast-moving digital world. Today, the average mid-size organisation runs 300-600 SaaS applications, before you even start counting AI tools.
With this growth comes a wave of challenges that are forcing organisations to rethink how they manage SaaS:
Although SaaS management affects almost every technology-adjacent team, ITAM is uniquely positioned to act as the central coordinator. This is because, ITAM not only has access to both the tools and the vendors, but it also understands the full lifecycle: discovery, governance, optimisation, compliance and renewal strategy.
To succeed in SaaS management, ITAM teams need to ensure:
To support this shift, LISA has been working closely with experts at CloudEagle to equip ITAM teams with the guidance they need. They are delivering two brand new SaaS management training courses along with a live training session which was held on the 19th March.
You can now watch the full recording of the SaaS Management live training session on-demand. LISA Subscribers log into the Learning Hub. If you are not a subscriber, you may still access the recording by just signing up to our free 30-day trial.
The average enterprise now runs hundreds of SaaS and AI tools across teams, and most organisations have no single place to view them, let alone manage them.
The problem isn’t just growth. It’s that buying, access, and governance have all become disconnected. Business teams purchase tools independently. Licenses pile up and go unused. Employees who leave the company often keep access longer than they should. And unauthorized AI tools are quietly spreading across organizations without IT or security teams even knowing.
The result? Companies are overpaying for software they don’t fully use, carrying more security risk than they realise, and burning IT hours on manual processes, spreadsheets, email threads, and one-off access requests that don’t scale.
The conversation has moved well beyond basic cost tracking. Today’s IT, security, and finance leaders need continuous visibility across every SaaS and AI tool, not just the ones IT approved. They need access governance that runs automatically, not just at audit time. And they need procurement that’s proactive, not a last-minute scramble before a renewal deadline.
Organisations that get this right don’t just save money, they reduce their attack surface, free up their IT teams, and build a SaaS environment that scales without adding headcount or risk.
CloudEagle will also be hosting an online tools session on the 2nd April – ‘Licence Management, Harvesting and Optimising Spend with CloudEagle.ai’. Open to all you can register today.
CloudEagle.ai is an AI-powered SaaS management, security, and identity governance platform that helps enterprises gain complete visibility and control over their SaaS and AI ecosystem. The platform enables IT, procurement, finance, and security teams to discover applications, manage licenses, govern user access, and optimise contracts across hundreds of tools.
With over 500 integrations, CloudEagle helps organisations eliminate shadow SaaS, right-size licenses, automate access lifecycle management, and proactively manage renewals. By combining spend intelligence with identity governance, CloudEagle helps companies reduce software costs, strengthen security, and ensure SaaS investments deliver measurable business value.
