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Why take the ServiceNow certification?

Expand your knowledge and drive internal ITAM improvement
The ITAM Review certification is recognised across the globe to deliver knowledge though real-life scenarios
Increase potential earnings and qualify for more jobs
Demonstrate ROI through the processes you implement within your organisation
Fully understand each ITAM process
Meet your organisation’s priorities by managing risk and IT spend

ServiceNow Course – AT A GLANCE

No huge time commitment – work around your schedule
Online – participate from the comfort of your desk
All sessions are on-demand – watch at your own pace
A mixture of real life, ITAM theory and best practice
Benchmark – includes a benchmarking of your organization before and after the training course
Receive a personal certification when you pass the online exam

“The course was brilliant and I found it extremely useful"

Tara Goldsbrough Barnsley Metropolitan Borough Council

ServiceNow Training Course and Certification

The online Practical ITAM Training Course enables worldwide ITAM professionals to view 12 hours on-demand videos to learn about all 12 elements of world class ITAM from the comfort of their own workspace. As part of the programme, users can independently assess their organization’s maturity at the start and end of the programme, with the goal of increasing ITAM maturity and improving your practice.

Our learning modules will not only be sharing best practice and ITAM theory, but will also lean upon the real life experiences of our community so you’ll learn what to do, from people who have done it. You will also be able to discuss and connect with others on the programme forum and share ideas and implementation strategies.

At the end of the Practical ITAM Training, delegates complete an online exam to receive certification against the programme to demonstrate their learning. Upon successful completion of the exam, delegates will be PITAM Certified.

Course content

HAM Section

Module 1: HAM Overview

Module 2: HAM Workspace

Module 3: Hardware model creation & normalisation

Module 4: Bulk Stock Order

Module 5: Hardware Asset Refresh Process

Module 6: Asset Task Swap

Module 7: RMA Process

Module 8: Asset Disposal Process

Module 9: Asset Inventory Audit

Module 10: Leased Asset Return

Module 11: Loaner Asset Request

Module 12: IT Asset Offboarding

SAM Section

Module 1: ITAM Introduction

Module 2: SAM Challenges

Module 3: How SAM Works

Module 4: SaaS SAM Optimisation

Module 5: Software Entitlement

Module 6: SAM Inventory

Module 7: Dashboard

EVAN ORGEL

SERVICENOW expert

Martin is owner and founder of The ITAM Review, an online resource for worldwide ITAM professionals. The ITAM Review is best known for its weekly newsletter of all the latest industry updates, LISA training platform, Excellence Awards and conferences in UK, USA and Australia.

He is also the author of the book “Practical ITAM – The essential guide for IT Asset Managers”, a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.

Connect with Martin on LinkedIn.