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ServiceNow HAM & SAM

ServiceNow HAM & SAM

Join Evan Orgel and Adela Shehu for a comprehensive overview of HAM & SAM from the point of view of a ServiceNow expert. Take a tour of the lifecycle of an Asset using Servicenow’s Hardware Asset Management. This course will guide you through a number of out of box capabilities included in the solution from asset normalization, request, receiving, auditing, refresh, disposal and so much more. The HAM course will cover everything from the Hardware Asset Management solutions from ServiceNow, the interface/HAM workspace, hardware model creation and normalisation, and a number of out of the box lifecycle phases. 

Get started with Software Asset Management to track, evaluate, and manage software licenses, compliance, and optimization. This course will guide you through several out of box capabilities included in the solution from Software normalization process, import and review software entitlements, execute reconciliation to obtain a software compliance position, integrate with a SaaS vendor and so much more. The SAM course will also go over Software Asset Management in ServiceNow, the challenges the industry is facing and how to overcome them with use cases, how to import entitlements, normalisation and reconciliation to achieve that visibility of compliance position.

Our learning modules will not only be sharing best practice and ITAM theory, but will also lean upon the real life experiences of our community so you’ll learn what to do, from people who have done it. 

Why take the ServiceNow certification?

ServiceNow Course – AT A GLANCE

Evan Orgel ServiceNow Expert



Evan Orgel is a Senior Advisory Solution Consultant with Servicenow covering IT Asset Management and FinOps.

Evan holds certifications in SAM , HAM from IATAM and is a FinOps Certified Practitioner. Evan has presented at many ITAM Industry conferences including IAITAM and Gartner in addition to delivering ITAM Workshops to thousands of attendees.

Prior to Servicenow, Evan was a Principal Solution Consultant at Flexera Software covering Software Asset Management, and Application Configuration Management.

Evan also worked at Morgan Stanley for 12 Years in various roles in IT. His most recent role was managing an IT Operations Team covering Application Packaging, Deployment, Security Patch Management and End User Computing.

Adela Shehu ServiceNow Expert



Adela Shehu is a Senior Solution Consultant with ServiceNow covering IT Asset Management.

Adela has over 7 years of experience supporting customers, managing, and optimizing the maintenance and utilization of software applications within an organization.

Prior to ServiceNow, Adela was a Consultant at Aspera Technology covering Software Asset Management on the professional services.

Adela also worked at Deloitte Italy for 4 Years in Risk management.

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